All orders are considered firm order at the time of placement and cannot be changed. You must place a new order for any additional items.
Payments are processed when the order is placed online.
Most orders are shipped within 1-2 business days Monday-Friday.
Any order cancelled is subject to 20% re-stocking fee even if the order is not shipped. Shipped orders cannot be cancelled.
Orders can be placed for In-Stock items only. You can setup Notification online in your account to be notified when an item is available in stock. However if you want to place an order for an item that is out of stock you can email us at firstname.lastname@example.org.
Order details including the status of the order, shipping and tracking information is available in your account under - My Account.
International Orders are subject to Customs Duty and clearance Fees and are billed directly to the customer by the carrier. It is the responsibility of the importer to pay these charges.
Promotions/Coupons when offered have Restrictions. Please review the Coupon details when applying it to your order. MONAG resrves the right to cancel promotions,
Refer to FAQ to get answers to most of your questions or email us at email@example.com