Shipping policy
Shipping Policy
Processing Time
- Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
- Processing time is separate from shipping time
- Orders placed on weekends or holidays will be processed the next business day
Shipping Methods and Timeframes
- FREE Standard Shipping (5-7 business days): Free
- Expedited Shipping (2-3 business days): $12.99 +
- Express Shipping (1-2 business days): $19.99 +
Shipping Zones
- Domestic (United States): All shipping methods available
- Canada: Standard shipping available (7-14 business days), Cost depends on weight of order.
- International: Contact us for shipping rates and timeframes
Shipping Costs
- Shipping costs are calculated at checkout based on destination and selected method
- Additional duties, taxes, or customs fees may apply for international orders
- Customer is responsible for any additional customs charges and broker fees.
Order Tracking
- Tracking information will be emailed once your order ships
- Track your package using the provided tracking number
- Contact us if you don't receive tracking information within 24 hours of shipment
Shipping Address
- Ensure your shipping address is complete and accurate
- We are not responsible for packages shipped to incorrect addresses
- Address changes must be requested within 1 hours of placing your order
Delivery Issues
- We are not responsible for delays caused by shipping carriers
- Contact the carrier directly for delivery issues or lost packages
- Packages returned due to incorrect addresses may incur additional shipping charges
International Shipping
- International customers are responsible for customs duties and taxes
- Delivery times may vary due to customs processing
- Some products may be restricted in certain countries
Contact Information For shipping questions, contact us at apparel@monag.com