[Terms and Conditions of Use]
PLEASE READ THESE TERMS AND CONDITIONS OF USE ("USER AGREEMENT") VERY CAREFULLY.
• Orders can be placed online at www.monag.com or emailed to [email protected]
• By phone from 10 am to 5 pm (Eastern Standard Time) Monday thru Friday at 877-996-6624.
• All orders are considered firm order at the time of placement.
• No minimums.
• All prices are based on shipping from Farmington, NY (FOB Farmington, NY 14425).
• Prices are subject to change without notice and will be shipped at price in effect at the time of ordering.
• All prices shown are per piece.
• We accept Visa, MasterCard, Discover, American Express
• Orders pre-paid by company check will be shipped after the check has cleared the bank.
• There will be $25.00 fee for all returned checks.
• Late payment: A service charge of 1.5% per month, 18% APR will be added to all overdue accounts. You are also liable for all reasonable collection and attorney fees.
• Shipping charges are based on the total weight of your order and are billed on all orders shipped.
• Most orders are shipped within 24-48 hours Monday-Friday from Farmington, NY, 14425 USA.
• MONAG will not be responsible for lost or delayed orders.
• If shipping to multiple locations, each location will be charged for shipping.
• Free shipping is available only for retail orders of $35 or more and $300 or more for Wholesale orders. Offer excludes Alaska, Hawaii & International purchases.
CHANGING/CANCELING AN ORDER
• Addition to orders placed will be treated as a new order and will be billed & shipped separately.
• 20% restocking fee will be charged for all orders canceled. If the order has been shipped, you will be charged for shipping and will also be responsible for shipping the items back.
• Claims for shortages, price discrepancies, incorrect merchandise or defective merchandise must be made within (5) business days of receipt of merchandise.
• Damaged shipments must be reported to the FedEx driver.
• Drop Shipments: It is the customer’s responsibility to inform their embellishers of the exact style, color and size they are being sent and to have them checked prior to embellishing.
• MONAG cannot and will not be responsible for discrepancies in orders received by parties other than invoiced customer. Return/Exchange Policy (5 Business Days)
• No returns will be accepted after 5 Business days.
• All returns must be accompanied by pre-approved return authorization number or they will not be accepted.
• Customer is responsible for shipping of returns.
• Shipping charges are non refundable.
• Exchanges are not accepted, merchandise can be returned within 5 business days.
• Returns are subject to restocking fee of 20%.
• It is customer’s responsibility to inspect the merchandise prior to embellishing or washing.
• Altered, decorated or washed garments are not returnable even if merchandise is defective or shipped incorrectly. • MONAG will not reimburse for any decoration cost.
• No returns allowed on single pieces or broken packs. Colors, Sizing & Shrinkage
• Actual colors or merchandise may differ from that shown in the printed catalog and on our website.
• All the weight and size mention in the catalog, pricelist and website are approximate; allow tolerance of 2% to 7% in sizes and weight.
• Colors will vary by dye lot, we cannot guarantee the color of your specific order will exactly match any sample you receive or match any garments you previously ordered.
• Cotton shrinks! Allow for shrinkage when ordering, 3-5% shrinkage even for preshrunk goods.
• We are required by law to collect sales taxes on the sale of all goods, unless we have a properly complete and signed Sales Tax Exemption Certificate.
MONAG hereby disclaims all express and implied warranties, including without limitation, implied warranties of merchantability and fitness for particular purpose description, or quality. All such warranties are hereby disclaimed and excluded from any and all transactions between client and MONAG and shall not apply to the merchandise sold by MONAG. MONAG reserves the right to change any of the above policies and procedures at any time without prior-notice. All rights of the parties in connection with the purchase of goods from MONAG shall be governed exclusively by the laws of state of New York.